Refund policy

Refund & Return Policy

Last updated: September 29, 2026

Returns for a Change of Mind

You may request a return within 30 days after your order is delivered.

To be eligible, the item must be unused, in its original condition, and returned with its included accessories and original packaging. Please contact us through our Contact Us page before sending anything back. Include your order number and the reason for the return. We will provide return instructions and the return address.

For a change-of-mind return, you are responsible for the return shipping cost. We do not charge a restocking fee.

Damaged, Incorrect, or Faulty Items

If your order arrives damaged or incorrect, or an item appears to be faulty, please contact us as soon as reasonably possible through our Contact Us page. Include your order number and clear photos or video showing the issue.

We will review the issue and provide an appropriate remedy in accordance with applicable consumer laws. Depending on the circumstances, this may include a refund, replacement, repair, or another remedy. We will provide return instructions and cover reasonable return costs where required.

The conditions for change-of-mind returns do not limit your rights concerning faulty, damaged, or incorrectly described goods.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We may be able to cancel it if it has not yet entered fulfillment or shipping. Once an order has been dispatched, it cannot be cancelled; you may request a return under this policy.

Refunds

For an approved return, we will issue the refund to your original payment method within 10 business days after we receive and assess the returned item, or sooner if required by applicable law. Your bank or payment provider may take additional time to post the refund.

Exchanges

We do not offer direct exchanges for change-of-mind requests. You may request a return under this policy and place a new order once your return is approved. Remedies for damaged, incorrect, or faulty items are handled separately under the section above.

Your Consumer Rights

Nothing in this policy limits or excludes any consumer rights that cannot legally be limited or excluded. This includes applicable rights under the Australian Consumer Law.